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Warranty

WARRANTY TERMS & CONDITIONS

To ensure that our customers are completely satisfied, as part of Australian Opal Cutters’ customer service policy we will gladly repair goods, replace goods or refund the cost of the goods, at no cost to the customer, for defects in materials or workmanship faults for up to 2 years from the original date of purchase.  

Our liability under this warranty is subject to Australian Opal Cutters master jeweller, who has extensive knowledge and experience with jewellery, being satisfied that a defect was caused by defective materials or workmanship faults, and was not caused by, or substantially contributed by other factors, or circumstances beyond our control, including (but not limited to), repair works carried out by a jeweller other than us, accidental or malicious damage, or any neglect or misuse of the goods.

This warranty is void if the goods have been damaged by persons other than authorised Australian Opal Cutters sales or service agents, unauthorised repair persons, or any other factors not due to defects in materials or our workmanship faults.

In the case of replacement, Australia Opal Cutters cannot guarantee that you will receive the exact same model of jewellery.  If your model is not available, a jewellery item of equal value and similar appearance will be provided or, if this is not acceptable to you, a refund will be provided.

When posting items to Australian Opal Cutters and Australian Pearl Divers for assessment of damage, we recommend that you use registered Australian Post or a reputable courier such as FedEx or DHL. We also recommend that you keep proof of postage as it is your responsibility to keep track of the goods until they are delivered to our Sydney customer service centre. 

Along with your returned item, please include: 

a note which includes your name, return address, phone number, email address and a description of the problem you have with the goods; and

a copy of your receipt or proof of purchase.

Australian Opal Cutters strongly recommends that you insure your items and adequately protect the jewellery during shipment to our Sydney customer service centre.  Australian Opal Cutters is not responsible for any goods lost or damaged during transit.

Goods must be received and assessed by our master jeweller before any refund or repairs can proceed.

The customer is required to pay postage for the returned goods, however, if after assessment, it is determined that the defect is caused by defective materials or our workmanship faults you will be reimbursed the postage cost. Please remember to choose carefully as we do not refund if you change your mind, however so that you are fully satisfied we will gladly exchange or credit any item against a future purchase from our store. 

Our credit terms for returns/refunds are as follows:

There is no refund for a change of mind.

In cases under dispute (within 30 days of purchase) items may be returned in the original condition. A 4% administration processing and handling fee will apply.

White Gold: White gold jewellery is rhodium plated to enhance its appearance. This rhodium plating, although robust, may not be permanent and may require further plating which is not covered by any of these guarantees. The white gold will be the alloy stated on the invoice. 

Internet orders

Every care has been taken to describe items that are displayed online accurately, however slight variations may occur with colour reproduction (opals have different directional colours). To the extent permitted by law, we do not warrant that the colour descriptions, colours or other content are error free.  Photos are not to scale.

The prices and descriptions of each jewellery piece on the Australian Opal Cutters website and in store are subject to change at Australian Opal Cutters’ discretion without notice. 

Goods are returned to Australian Opal Cutters at your own expense. We recommend registered post and retaining Proof of Postage as we do not accept responsibility for items lost or damaged in transit when posted back to us. 

Please note. All of our warranty terms and conditions have been drafted to acknowledge the customers rights under Australian Law. If any of our terms and conditions contradict the government standards then please advise management immediately and defer any decision under dispute to the customer. 

The Rules according to Australian Law:

Consumer law on returns and refunds as a basic premise, a customer has no automatic legal right to

return goods to a retailer and seek a refund.

However, a customer is entitled to a refund on goods purchased under the following circumstances:

If the customer was induced into buying the goods by misrepresentation;

If the goods have a fault about which they could not have known at the time of purchase. (Customers can’t

complain about defects that were pointed out to them at the time of purchase.)

If the goods are NOT of merchantable quality – a basic level and quality and performance that would be

reasonable to expect – bearing in mind the price and the way the goods were described.

If the goods don’t do the job the customer was led to believe they would do.

If the goods don’t match the description given when ordered.

If the goods don’t match a sample shown when order.

A customer may also claim compensation for any loss or damage caused by faulty goods.

A customer may be offered a repair, an exchange or a credit note rather than a refund BUT it is the customer’s choice.

A customer is not entitled to a refund when:

There is nothing wrong with the goods, but they have changed their mind.

The goods were bought for someone else who simply doesn’t want them.

The customer knows, or should have known, about any fault when they bought the goods (ie. if they were seconds.)

A customer is NOT entitled to a FULL refund:

When the damage to goods is caused by the customer’s negligence. The supplier is entitled to deduct an amount from any refund.

If the customer has used the goods and obtained commercial benefit from the use, the supplier may be entitled to deduct a fair amount from the refund to make up for that benefit.

Consumer law: Returns and refunds (Article) Page 1 of 3

https://mybrc.com.au/Money-Legal/Legal/Laws-Doing-Business/Pages/Consumer_Law_R... 1/02/2010 

Retailers need to be aware of the following:

The time limit for a customer to seek a refund is dependent upon what is reasonable in the circumstances of the particular goods or services being purchased. When customers have problems with their purchase(s) they should bring these problems to the attention of the retailer promptly.

The goods need NOT be returned in original packaging to obtain a refund.

A receipt or proof of purchase should always be requested when a refund, exchange or credit note is

requested. A refund should always be given in the manner in which the original purchase was paid for unless otherwise agreed by both the customer and the storeholder. 

CRUISE SHIP WARRANTY

http://www.starboardcruise.com/support/customer-service/customer-service-home/

HOLLAND AMERICA

Our Two Year Manufacturer's Guarantee applies to the Repair of manufacturer's defects reported within two years from the date of purchase of Fine Jewelry purchases and Sizing of Fine Jewelry within two years from the date of purchase.

After disembarkation returns for Refunds will not be issued due to "buyer's remorse", "regret" or other reason. Refunds will not be issued based upon outside appraisals due to their highly subjective nature.

We guarantee to match the price on any identical item.  Simply obtain written proof from the authorized retailer and we will gladly match the price or refund the difference.

Price matches for reimbursement must be made in writing within 30 days from the date of purchase and include the advertisement information from the store, including the store phone number.

PULLMANTUR CRUISES

Our Two Year Manufacturer's Guarantee applies to the Repair of manufacturer's defects reported within two years from the date of purchase of Fine Jewelry purchases and Sizing of Fine Jewelry within two years from the date of purchase.

After disembarkation returns for Refunds will not be issued due to "buyer's remorse", "regret" or other reason.

Refunds will not be issued based upon outside appraisals due to their highly subjective nature.

ROYAL CARRIBEAN INTERNATIONAL

Our Two Year Manufacturer's Guarantee applies to the Repair of manufacturer's defects reported within two years from the date of purchase of Fine Jewelry purchases and Sizing of Fine Jewelry within two years from the date of purchase.

After disembarkation returns for Refunds will not be issued due to "buyer's remorse", "regret" or other reason.

Refunds will not be issued based upon outside appraisals due to their highly subjective nature.

We guarantee to match the price on any identical item.  Simply obtain written proof from the authorized retailer and we will gladly match the price or refund the difference.

Price matches for reimbursement must be made in writing within 30 days from the date of purchase and include the advertisement information from the store, including the store phone number.

SILVERSEA CRUISES

Our Two Year Manufacturer's Guarantee applies to the Repair of manufacturer's defects reported within two years from the date of purchase of Fine Jewelry purchases and Sizing of Fine Jewelry within two years from the date of purchase.

After disembarkation returns for Refunds will not be issued due to "buyer's remorse", "regret" or other reason.

Refunds will not be issued based upon outside appraisals due to their highly subjective nature.

We guarantee to match the price on any identical item.  Simply obtain written proof from the authorized retailer and we will gladly match the price or refund the difference.

Price matches for reimbursement must be made in writing within 30 days from the date of purchase and include the advertisement information from the store, including the store phone number.

CARNIVAL CRUISE LINES

One Year Unconditional Guarantee that excludes special orders and Trunk Show Collections. One Year Unconditional Guarantee does not apply to items with damage due to buyer's negligence, excessive wear, previously sized, or items service by a jeweler outside our Customer Service Department.

CELEBRITY CRUISES  

Manufacturer's defects reported within two years from the date of purchase and verified by our customer service department will be repaired at the company's expense.

Fine jewelry repair requests must be accompanied by a legible copy of the original gift shop sales receipt.

 CRYSTAL CRUISES

 Our Two Year Manufacturer's Guarantee applies to the Repair of manufacturer's defects reported within two years from the date of purchase of Fine Jewelry purchases and Sizing of Fine Jewelry within two years from the date of purchase.

 We guarantee to match the price on any identical item.  Simply obtain written proof from the authorized retailer and we will gladly match the price or refund the difference.

Black Opals

"Black opal" is a term used for opal that has a dark body color, often black or dark gray. The term is also used for opal that has a dark blue or dark green body color. The dark body color often makes the fire of black opal more obvious. ... It was mined at Lightning Ridge, Australia, the "Black Opal Capital of the World".

Boulder Opals

Boulder Opal is a unique and beautiful opal found in Queensland, Australia. It is easily identifiable because it is a mixture of ironstone and opal either in a matrix or layered. Every stone is unique and they are arguably the most affordable opal available.

White Opals

"Light opal" and "white opal" are terms used for opal material that has a white, yellow or cream body color. This is the most common body color for precious opal. These stones were cut from material mined at Coober Pedy, South Australia. They are calibrated 8 x 6 millimeter cabochons.